OVERVIEW
What Is a Hotel Manager?
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Hotel managers fall in the category of lodging managers. Lodging managers work in hotels, inns, RV parks, and bed-and-breakfast facilities.听
According to the Bureau of Labor Statistics,听. About 31% of lodging managers are self-employed workers, and 2% of lodging managers work in RV parks and recreational camps.听
Lodging managers who specialize in traveler accommodation are professionals in hospitality and can de-escalate sensitive situations, communicate with people from various backgrounds, and offer unwavering guest satisfaction. By leading teams of hotel employees, hotel managers ensure that every guest has pleasant interactions with every person working in the facility.听
These industry professionals work closely with people, including guests, staff, cleaning professionals, and caterers. Their day-to-day activities may include organizing events for their guests and ensuring that the hotel offers everything the guests are looking for.听
Hospitality management careers听create passionate leaders able to handle difficult situations with a smile. There are many branches to hotel management, and each branch works together to ensure that every aspect of the hotel runs smoothly.
RESPONSIBILITIES
What Does a Hotel Manager Do?
A hotel manager鈥檚 day-to-day responsibilities may vary depending on the size, location, and age of the hotel and facility. A small hotel management team will work intimately with guests to ensure satisfaction, while a large hotel management team will delegate responsibilities to third-party service providers to reach and accommodate more patrons at one time.听
Generally, a hotel manager will perform the following day-to-day responsibilities:听
- Manage staff,听including receptionists, catering services and kitchen staff, office employees, and cleaning professionals
- Oversee employee performance听and professional evaluations
- Welcome guests听as they arrive at the hotel
- Receive feedback from guests听to improve customer service and hotel features
- Coordinate with travel agencies听and suppliers
- Plan and organize hotel budgets
- Maintain correct records听for financial and statistical purposes
- Ensure productivity听of all staff members
- Promote marketing strategies听to increase the hotel鈥檚 guests
Hotel managers will also manage and oversee the hotel鈥檚 compliance with health and safety laws, ensuring the protection of staff and guests at all times. Guest satisfaction depends largely on the managerial team鈥檚 effectiveness in providing a guest-oriented atmosphere.听
Those in hotel management work full-time, and others are on-call 24 hours a day. Hotels are open 24-hours, meaning that there needs to be a manager on the clock at all times. Some hotels may hire multiple hotel managers to better meet the demand in their area.听
EDUCATION & BEST DEGREES
How Do I Become a Hotel Manager?
Hotel managers oversee hotel operations. They manage clients and visitors, collect payments, plan budgets, and ensure that the hotel staff performs with excellence.听
These driven individuals work their way into management by working their way up, one promotion at a time. In other situations, hotel managers may begin a career by earning an associate, bachelor鈥檚, or master鈥檚 degree in a related field.听
Once an individual becomes a hotel manager, they have a chance to improve the functionality and effectiveness of all processes in the building. Those interested in hospitality management may consider this career.听
What Education Does a Hotel Manager Need?
Hotel managers should have a bachelor鈥檚 degree in听business management听or听supply chain and operations management.听This type of degree program will help give you important skills in budgeting, communication, and strategy. These skills are essential to success in a management position where your days are focused on keeping a business running smoothly.听
Those interested in higher hotel management careers may consider earning a听master鈥檚 degree in business leadership听or even an听MBA. Earning a master鈥檚 degree ensures that individuals have a wide variety of options open to them when they enter a hotel management career. This type of degree can set you apart and demonstrate that you have skills and experience that can propel you forward to higher positions in your career.
Best Degrees for a Hotel Manager
Business
Business Management 鈥 B.S.
Hone your business acumen and garner added respect:...
Hone your business acumen and garner added respect:
- Time: 61%听of graduates finish within 19 months
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- Business communication
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This online degree program is an excellent choice for kick-starting your organizational management career.
Business
Supply Chain and Operations Management - B.S.
This online supply chain and operations management program will prepare...
This online supply chain and operations management program will prepare you for real-world experiences in business.
- Time: 61%听of graduates finish similar programs within 19 months.
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Business
Master of Business Administration
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Business
Management and Leadership 鈥 M.S.
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Develop a comprehensive suite of leadership skills and your confidence to navigate changing business structures.
Business
Business Leadership Certificate 鈥 School of Business
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Enhance your r茅sum茅 and take a step in your educational journey with the help of a leadership certificate from the School of Business.
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- Courses: 3 courses total in this program.
This program is for emerging leaders, however this program does not require a bachelor鈥檚 degree, and provides transferable credit towards a 黑料传送门 degree program.
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Business
Supply Chain Fundamentals Certificate 鈥 School of Business
Boost your r茅sum茅 and gain valuable experience with a supply chain...
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- Time: 6听months from start to finish.
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- Courses:听4 courses total in this program.
This program is designed for individuals who are ready to take their supply chain experience to the next level and become a front-line leader in their organization.
Whether you want to advance your career in this field, or you're just getting started, a supply chain fundamentals certificate can help you be ready for your next career step. You'll be prepared to work in a variety of industries including:听
- Startups
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Business
Management Skills for Supervisors Certificate - School of Business
Enhance your r茅sum茅 and take a step in your educational journey with the...
Enhance your r茅sum茅 and take a step in your educational journey with the help of a management skills for supervisors certificate from the School of Business.
- Time: 4听months from start to finish.
- Cost:听$1,200 for the certificate.
- Courses:听3 courses total in this program.
This program is for aspiring supervisors, however this program does not require a bachelor鈥檚 degree, and provides transferable credit towards a 黑料传送门 degree program.
Whether you are an aspiring manager, transitioning into a management role for the first time, or already working as a supervisor and looking to refine your skills, this certificate prepares you for success in a variety of industries, including:
- Manufacturing
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- Hospitality
- Fast Food
How Much Does a Hotel Manager Make?
$65,360
As of May 2023, the U.S. Bureau of Labor Statistics reports that lodging managers, which includes hotel managers, earn an average annual salary of . The lowest 10% earn around $39,270, and the highest 10% earn around $127,090. Most lodging managers work full-time, which often include evenings, weekends, and holidays. Since many facilities operate 24/7, some managers are also on call around the clock.听听
What Is the Projected Job Growth?
6%
Hotel management has an anticipated growth rate of 6% by the year 2026, and those with a bachelor鈥檚 or master鈥檚 degree are likely to see the best stability and opportunity in the field. As travel continues to boom and flourish, there may be increasing new opportunities and positions that open for those who are qualified to work in the hospitality industry.
SKILLS
What Skills Does a Hotel Manager Need?
Hotel managers are highly skilled individuals capable of de-escalating intense situations. Some of the most important skills needed include:听
- Conflict resolution.听Often presented with difficult situations where clients and guests are frustrated or angry, hotel managers will be responsible for approaching these conflicts calmly and satisfying upset guests.听
- Leadership.听Hotel managers lead large teams of the hotel staff, and must lead by example.听
- Organization.听Hotels have guests constantly checking in, checking out, and making reservations. Managers must be able to stay organized to keep all information safe and organized.听
- Diplomacy.听Lodging managers must maintain diplomacy to ensure their staff is safe at all times and their customers are happy with their service.
- Team-building skills.听Every member of a hotel鈥檚 staff is part of a team. The hotel manager is often seen as the glue holding different departments together.听
- Communication.听Managers must be able to communicate effectively to prevent miscommunication in a fast-paced field.听
- Financial management.听The hotel management team is in charge of large budgets and must be able to manage and delegate their budgets to different departments within the hotel.听
Hotel managers should be eager to increase their knowledge and skills throughout their careers. Using听business career resources听can help lodging managers become more effective in their roles and increase the revenue that their hotel chain produces.
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