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RESPONSIBILITIES

What Does a Health Services Manager Do?

Health services managers work at the intersection of business and healthcare. Their role is to bridge the gap between the two worlds to assist healthcare professionals, patients, and insurance companies. Some of their major responsibilities include:

• Overseeing theÌýday-to-day operationsÌýof a healthcare organization, a specific unit, or a service area.
• Gathering and analyzing data, using it to plan and manage projects and systems.
  
• Managing clinical, professional, clerical, and administrative staff as well as the recruitment, selection, appraisal, and development of staff.
  
• Liaising and negotiating with medical and non-medical staff and with people in external organizations (e.g., social services, voluntary groups, or the private sector).
  
• Implementing policies and ensuring that quality care is delivered to patients and government guidelines are followed.
  
• Setting budgets and maintaining finances within tight constraints.
• Managing contracts and service delivery agreements.
• Planning and implementing strategic changes to improve service delivery, including new policies and directives.
  
• Scheduling and attending meetings, writing reports, and delivering presentations.
  
• Organizing clinical governance and audit.
  
• Sitting on committees and representing the views of departments and teams.
  
• Handling communications and corporate affairs.
  
• Managing premises, catering, cleaning, transportation, and security.
  
• Buying equipment and supplies and organizing stores.
  
• Using computers to manage information and financial data, analyze and measure performance, and plan provision and development for major projects.Ìý